Terms of Service

1. Contact Details

Email: info@openmindassessments.ie
Phone: 085 836 2890
Address: 4 The Bank, Hayestown, Rush, Co. Dublin, K56 CK11

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2. Acceptance of These Terms

By using our website, contacting us, booking or attending an appointment, completing forms, or using our services, you agree to these Terms of Service.

If you do not agree, you should not use our website or services.

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3. Our Services

We provide adult neurodevelopmental assessments, including:

• ADHD assessment
• Autism assessment
• Initial consultations and suitability discussions
• Clinical interviews and developmental history
• Psychometric and structured assessment tools
• Diagnostic formulation and written reports
• Feedback sessions and recommendations

Services are primarily online, with face-to-face appointments where clinically appropriate.

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4. Services We Do Not Provide

We do not provide:

• Emergency or crisis care
• Psychiatry or medication management
• Ongoing therapy or psychotherapy
• Inpatient services
• Paediatric assessments (unless stated otherwise)
• Medico-legal or court reports (unless agreed in writing)

If you are in crisis, contact 999, 112, your GP, or Samaritans (116 123).

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5. Suitability for Assessment

Not all individuals will be suitable for assessment.

We may pause, decline, or adjust the assessment pathway where there are:

• High mental health risk
• Severe mood instability or psychosis
• Significant trauma or complexity
• Substance misuse concerns
• Cognitive or learning difficulties
• Limited developmental or collateral information
• Concerns about remote assessment suitability

Where possible, we will explain and recommend next steps.

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6. Online and Face-to-Face Appointments

Our service is primarily online.

For online sessions, you are responsible for ensuring:

• A stable internet connection
• A private, quiet environment
• A working camera and microphone
• Adequate time and privacy

Face-to-face appointments may be recommended where clinically appropriate.

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7. Initial Clinical Assessment

An initial consultation may be required before full assessment.

This helps determine:

• Suitability for assessment
• Appropriate diagnostic pathway
• Whether further assessment is clinically indicated

An initial consultation does not guarantee diagnosis or progression to full assessment.

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8. Booking

Appointments can be made via website, email, phone, or approved booking systems.

An appointment is only confirmed once written confirmation is provided.

You agree to provide accurate information at booking and notify us of any relevant changes.

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9. Fees and Payment

Fees are confirmed before assessment begins.

Payment methods may include:

• Bank transfer
• Card payment
• Online payment link

Payment plans may be offered and confirmed in writing.

Full payment is required before reports are released unless otherwise agreed.

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10. Cancellation and Rescheduling

At least 48 hours’ notice is required to cancel or reschedule.

Late cancellations or non-attendance may incur a fee.

If we need to cancel, we will offer rescheduling or a refund where appropriate.

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11. Late Arrival

Appointments may still end at the scheduled time if you arrive late.

If you are more than 15 minutes late, the appointment may be considered missed.

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12. Reports

Reports are typically completed within 1–2 weeks after the final appointment and full payment.

Delays may occur in complex cases or where additional information is required.

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13. No Guarantee of Outcome

We do not guarantee:

• A diagnosis
• Medication or treatment outcomes
• Workplace, educational, or insurance decisions

Findings are based on clinical judgment and available information.

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14. Client Responsibilities

You agree to:

• Provide accurate information
• Complete forms honestly
• Attend appointments on time
• Disclose relevant clinical history
• Treat staff respectfully
• Not record sessions without permission
• Pay fees as agreed

Withholding information may affect assessment validity.

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15. Third-Party Platforms

We may use trusted systems including:

• Microsoft 365 and Teams
• NovoPsych
• QbCheck / Qbtech
• Payment and booking providers
• Website hosting services

These are used to deliver secure clinical services.

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16. Confidentiality

Your information is treated as confidential.

We will only share information where:

• You have given consent
• There is a legal obligation
• There is a safeguarding or safety concern
• Required by regulators or courts

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17. Sharing Reports

Reports are provided directly to you unless you request otherwise.

We will only share with third parties (e.g. GP, employer, insurer) where you have authorised this or where legally required.

We may decline sharing where inappropriate or unclear.

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18. Website Information

Website content is for general information only and does not replace clinical advice or diagnosis.

We aim to keep information accurate but do not guarantee completeness.

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19. Intellectual Property

All website content belongs to OpenMind Neurodevelopmental Assessments or its licensors.

Content may not be copied, reproduced, or distributed without permission.

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20. Complaints

Concerns should be raised directly so they can be addressed.

Email: james@openmindassessments.ie

We aim to acknowledge complaints within 5 working days and respond within 30 days.

You may also contact the Data Protection Commission if relevant.

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21. Limitation of Liability

We provide services with reasonable skill and care but are not responsible for:

• Decisions made by third parties
• Technical issues outside our control
• Inaccurate information provided by clients
• Outcomes dependent on external organisations

Nothing in these terms limits liability under Irish law.

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22. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be available on our website.

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23. Governing Law

These terms are governed by Irish law and subject to the jurisdiction of Irish courts.